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Shipping policy

Effective Date: August 2026

Shipping Policy

Thank you for choosing Disciple Lighting, LLC. We appreciate your support and are committed to keeping you informed throughout the fulfillment process.

Pre-Orders

All products currently offered on our website are sold exclusively as pre-orders.

By placing a pre-order, you acknowledge and agree that the product is not yet available for immediate shipment.

Our current anticipated shipping schedule is:

  • Estimated Shipping Start Date: On or about November 22, 2026
  • Expected Delivery Window: During the 2026 Holiday Season

These dates are estimates only and are not guaranteed.

Manufacturing schedules, quality control, customs processing, freight transit, weather conditions, carrier delays, and other unforeseen circumstances may affect shipment timing.

Order Processing

Orders are generally processed in the order they are received.

Once inventory becomes available, orders will be prepared for shipment as quickly as reasonably possible.

Processing times may vary depending on:

  • Order volume
  • Inventory availability
  • Product inspections
  • Carrier scheduling
  • Holiday demand

Shipping Confirmation

When your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow carriers time to activate tracking information after shipment.

Shipping Carriers

Disciple Lighting reserves the right to utilize any reputable shipping carrier, including but not limited to:

  • UPS
  • USPS
  • FedEx
  • DHL
  • Other regional or international carriers

Carrier selection may vary depending upon destination, package size, and shipping service availability.

Shipping Rates

Shipping charges are calculated during checkout unless otherwise stated.

Applicable taxes, duties, customs fees, import charges, or governmental assessments are the responsibility of the customer unless otherwise required by law.

Delivery Estimates

Any delivery dates displayed on our website are estimates only.

Disciple Lighting does not guarantee delivery by any specific date.

We are not responsible for delays resulting from:

  • Manufacturing delays
  • Supply chain disruptions
  • Customs inspections
  • Carrier delays
  • Weather events
  • Labor disruptions
  • Government actions
  • Force majeure events
  • Incorrect shipping information provided by the customer

If we cannot ship by the date stated at the time of your order

If we are unable to ship by the date stated at the time of your order, we will notify you by email on or before that date with a revised estimate, and you may either accept the new date or cancel your order for a prompt, full refund. If we cannot ship within the revised time and you have not responded, we will cancel and refund your order automatically.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Disciple Lighting is not responsible for delays, losses, or additional shipping expenses resulting from inaccurate or incomplete addresses.

If an order has not yet shipped, customers should contact us immediately to request an address update.

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, the carrier assumes responsibility for transportation and delivery.

If a shipment is lost, stolen, delayed, or damaged during transit, customers should contact both:

  • The shipping carrier; and
  • Disciple Lighting Customer Support

We will make commercially reasonable efforts to assist in resolving shipping-related claims but cannot guarantee reimbursement for carrier-related issues beyond our legal obligations.

International Shipping

International shipping may be available to select destinations.

Customers are solely responsible for:

  • Customs duties
  • Import taxes
  • VAT (where applicable)
  • Brokerage fees
  • Governmental assessments

Disciple Lighting is not responsible for delays caused by customs authorities or international shipping regulations.

Multiple Shipments

If an order contains multiple items, Disciple Lighting reserves the right to ship products separately as inventory becomes available.

Additional shipping charges will not be assessed unless expressly disclosed before shipment.

Order Changes and Cancellations

Customers requesting modifications or cancellations should contact us as soon as possible.

Because products are manufactured and fulfilled based on customer demand, requests for cancellations or modifications cannot be guaranteed once processing has begun. Any approved cancellation or refund will be handled in accordance with our Refund Policy.

Contact Information

If you have questions regarding shipping or your order, please contact us:

Disciple Lighting, LLC
17 S Lovers Ln
Lebanon, TN 37090
United States

Email: office@disciplelighting.com

Phone: (877) JOHN-812